AI voice agents
Answer the calls your team can’t take.
We build AI voice agents that answer your drivers, brokers and carriers around the clock, cover after-hours and overflow, and follow up on new leads. Each call is booked, updated and logged in your operation.
What your voice agent handles
A voice agent for inbound and outbound calls
Inbound or outbound, day or night, the agent answers from your process.
Inbound dispatch and driver calls
The voice agent answers drivers, brokers and carriers, takes check-in calls, shares load status and ETAs, and captures the details in your system.
Details captured in your system
After-hours and overflow
When your team is off or every line is busy, the agent picks up, handles routine questions and escalates anything urgent to the right person.
After-hours calls get answered
Carrier and check-call handling
Routine check calls and status updates are handled for you, so dispatchers spend less of the day repeating the same answers.
Fewer routine calls for dispatch
Outbound lead follow-up
New leads get a call back soon after they come in. The agent qualifies the lead, answers questions and books the demo or appointment on your calendar.
Quick follow-up on new leads
Collections and reminders
Outbound calls chase outstanding paperwork and payments, and remind drivers of due inspections and appointments.
Paperwork and payments followed up
Logged and routed
Each call is transcribed, summarized and filed against the right load, driver or lead, and the follow-up action goes to your team.
A record of each call
Outbound calling, including lead follow-up and collections, is part of the Scale package.
See pricingHow it is set up
An agent trained on your fleet
We train the voice agent on your loads, your drivers and the questions your team answers every day, then connect it to the tools you already use. Callers get answers from your process, and dispatchers answer fewer routine calls.
- Real-time conversations, inbound and outbound
- Follows your process: your loads, drivers and FAQs
- Books appointments and updates load status
- Escalates urgent calls to a human
- Bilingual English and Spanish
- Transcripts, summaries and analytics for each call
Sample call
What a call can look like
- DriverHey, this is Unit 4471. What’s my next pickup?
- SRT VoiceHi Marcus. Load 4482 picks up in Dallas at 2 PM. Want me to text you the address?
- DriverYeah, and push my delivery an hour. Traffic’s bad.
- SRT VoiceDone. ETA updated to 6 PM and dispatch is notified.
Sample call. Names, loads and times are made up. Your agent is trained on your own loads and questions.
Before and after
From missed calls to calls handled
After-hours call
- Without a voice agent
- Goes to voicemail
- With a voice agent
- Answered by the agent
New lead comes in
- Without a voice agent
- Waits for someone to call back
- With a voice agent
- Called back by the agent
Driver check-in
- Without a voice agent
- Ties up a dispatcher
- With a voice agent
- Handled by the agent
Everyone’s on the phone
- Without a voice agent
- Callers wait or hang up
- With a voice agent
- Overflow picked up by the agent
Call notes
- Without a voice agent
- Scribbled or forgotten
- With a voice agent
- Transcribed, filed and routed
Illustrative. Your results depend on your call volume and setup.
See how it would handle your calls
Request a demo and we will show how the agent would handle your inbound, after-hours and lead follow-up calls.